TrueVow

TrueVow Privacy Policy

Effective Date: [March 1, 2026]
Last Updated: [March 1, 2026]

This Privacy Policy explains how Doualspark INC (“Doualspark,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use TrueVow (the “App”), our websites, and related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1) Who We Are

Company: Doualspark INC
App: TrueVow
Contact Email: [contact@gettruevow.com]
Mailing Address: [9 Homestead Place – Suite 302, Jersey City, NJ, 07306]

2) Scope

This Privacy Policy applies to information processed when you:

  • Create or manage a TrueVow account
  • Build a profile, match, message, or interact with others
  • Use AI-powered features (such as match suggestions or conversation assistance)
  • Make purchases (subscriptions, boosts, premium features)
  • Contact support or otherwise communicate with us

This policy does not cover third-party websites or services you access through links in the Services.

3) Information We Collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A) Information You Provide

Depending on how you use the Services, you may provide:

Account & Profile Information

  • Name or display name / username
  • Email address and/or phone number
  • Date of birth (to confirm you are 18+)
  • Profile details (photos, bio, interests, preferences)
  • Relationship and match preferences (which may reveal sensitive personal information)

User Content

  • Messages and content you send through the Services
  • Photos, captions, voice notes (if enabled), and other content you post
  • Reports you submit, or information you provide when you report another user

Verification & Safety Information (Optional)
If you choose to verify your identity or profile, you may provide:

  • Government ID images (where offered)
  • A selfie and/or short video for “liveness” or photo matching (where offered)
  • Other information needed for fraud prevention or safety screening

Customer Support

  • Information you provide when you contact support (e.g., emails, chat logs, screenshots)

B) Information Collected Automatically

When you use the Services, we may automatically collect:

Device & Usage Data

  • Device type, operating system, app version
  • App activity (features used, time spent, clicks, match interactions)
  • Crash logs and performance data

Network & Log Data

  • IP address
  • Device identifiers (as permitted by your device settings)
  • Approximate location derived from IP address

Location Data (Optional)

  • If you enable location permissions, we may collect precise location to help show matches near you.
    You can disable precise location in your device settings.

Cookies and Similar Technologies (Web)
If you use our website, we may use cookies and similar technologies for essential functions, security, and analytics.

C) Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Apple In‑App Purchase, Stripe or similar) such as purchase confirmation, subscription status, partial billing details, and transaction metadata (we do not receive full card numbers in many cases)
  • Analytics and crash reporting providers (aggregated or device-level metrics)
  • Verification, fraud prevention, and moderation providers (if used)
  • Social login providers (if you choose to sign in via a third party)

4) Sensitive Information

Some information processed by TrueVow may be considered “sensitive” under certain laws, such as:

  • Dating preferences and information about your personal life
  • Precise geolocation (if enabled)
  • Government ID information (if you choose verification)
  • Biometric information (only if you choose selfie/ID verification features where offered)

We use sensitive information only as needed to provide the Services, keep users safe, and comply with law. Where required, we provide additional notices and choices.

5) How We Use Information

We use information to:

A) Provide and Operate the Services

  • Create and manage your account
  • Build and display your profile
  • Enable matching, messaging, and social features
  • Provide customer support

B) Matchmaking and Personalization (Including AI)

TrueVow may use automated systems and AI-enabled tools to:

  • Recommend matches and improve relevance
  • Personalize your experience (e.g., suggested prompts, compatibility insights)
  • Detect spam, scams, or harmful behavior signals

Important: We do not make decisions that produce legal or similarly significant effects solely by automated means. You can control certain personalization settings as described below.

C) Safety, Integrity, and Moderation

  • Prevent fraud, spam, and abuse
  • Enforce our Terms and Community Guidelines
  • Investigate and respond to reports
  • Protect users and the public (including cooperating with lawful requests)

D) Communications

  • Send service-related messages (verification codes, account notices, security alerts)
  • Send product updates (you can opt out of marketing where applicable)

E) Payments and Transactions

  • Process subscriptions and in-app purchases
  • Detect payment fraud and manage billing issues

F) Analytics, Research, and Improvement

  • Understand how users engage with the Services
  • Improve features, performance, and reliability
  • Develop and improve safety tools

Where possible, we use aggregated or de-identified data for analytics and product improvement.

G) Legal Compliance

  • Maintain records for compliance, tax, accounting, and audits
  • Respond to legal claims and lawful requests

6) How We Share Information

We may share information as follows:

A) With Other Users

Your profile and certain information you choose to share are visible to other users, such as:

  • Display name, photos, bio, interests
  • Approximate location (e.g., city/region or distance-based indicators)
  • Messages you send to other users

You are responsible for what you choose to share. Please do not share sensitive personal information in messages.

B) With Service Providers (Vendors)

We share information with vendors who help us run the Services, such as:

  • Cloud hosting and infrastructure providers
  • Customer support tools
  • Analytics and crash reporting providers
  • Payment processing partners
  • Trust & safety / moderation tooling
  • Identity verification providers (if enabled)

Vendors are required to protect information and use it only for providing services to us.

C) For Safety and Legal Reasons

We may disclose information if we believe it is reasonably necessary to:

  • Comply with law, regulation, legal process, or lawful requests
  • Enforce our Terms, investigate violations, or respond to claims
  • Protect the rights, safety, and property of Doualspark, our users, or others

D) Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

E) With Your Consent

We may share information for other purposes with your explicit consent.

7) AI and Automated Processing Transparency

TrueVow may use AI systems to help provide matchmaking and conversation assistance features. This can involve processing:

  • Profile information and preferences
  • Interaction signals (e.g., likes, match behavior)
  • Message content (for safety, spam detection, and/or optional AI assistance features)

Your Controls

Depending on what we offer in the App, you may be able to:

  • Disable certain personalization features in Settings
  • Limit certain uses of sensitive data (where applicable)
  • Request access or deletion of your data (see Section 11)

8) Biometric Information (Only If You Choose Verification Features)

If TrueVow offers optional photo/selfie verification or ID verification, we may collect biometric identifiers or biometric information derived from your selfie/video for the limited purpose of:

  • Confirming liveness (that you are a real person)
  • Matching your selfie to your submitted photo (to reduce impersonation)
  • Preventing fraud and keeping the community safe

Retention and Deletion

If we collect biometric information, we maintain a written retention schedule and delete biometric information:

  • when the initial purpose for collection has been satisfied, or
  • within a limited period after your last interaction with the Services (whichever occurs first),
    unless a longer period is required by law.

We do not sell biometric information.

(If you do not use verification, we do not collect biometric information for that purpose.)

9) Data Retention

We retain information only as long as necessary to provide the Services and for legitimate business and legal purposes, including safety and dispute resolution.

Examples (may vary depending on circumstances):

  • Account data: retained while your account is active
  • Messages: retained to operate the messaging feature and for safety/integrity purposes
  • Reports and safety logs: retained for a longer period to enforce rules and prevent repeat harm
  • Deleted accounts: we may retain certain information for a limited period for legal compliance, fraud prevention, or backup integrity

You can request deletion (see Section 11).

10) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials.

11) Your Choices and Privacy Rights

A) In-App Controls

Depending on what’s available, you may be able to:

  • Edit profile information
  • Manage discovery and messaging settings
  • Control location permissions in your device settings
  • Control notification preferences
  • Manage personalization settings (including AI features)

B) Access, Correction, Deletion, and Portability

You may request:

  • Access to information we hold about you
  • Correction of inaccurate information
  • Deletion of your account and certain information
  • A copy of your information (data portability), where applicable

To submit a request, contact: [privacy@yourdomain.com]
We may need to verify your identity before fulfilling certain requests.

C) U.S. State Privacy Rights (Notice)

Depending on your state of residence, you may have rights such as:

  • Right to know/access
  • Right to delete
  • Right to correct
  • Right to data portability
  • Right to opt out of certain processing (e.g., targeted advertising, “sale”/“sharing” as defined by law, or profiling in furtherance of decisions with significant effects)
  • Right to limit certain uses/disclosures of sensitive personal information (where applicable)
  • Right to not be discriminated against for exercising privacy rights

Opt-Out Links (If Applicable):

  • Do Not Sell or Share My Personal Information: [insert URL]
  • Limit the Use of My Sensitive Personal Information: [insert URL]

D) GDPR / UK GDPR Rights (If Applicable)

If you are located in the EEA/UK, you may have rights to:

  • Access, rectification, erasure
  • Restrict or object to processing
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

Lawful Bases (EEA/UK): We process information based on one or more lawful bases, including performance of a contract (providing the Services), legitimate interests (security and improvement), compliance with law, and consent (where required).

12) Children’s Privacy

TrueVow is intended for adults. You must be at least 18 years old to use the Services. We do not knowingly collect personal information from anyone under 18. If you believe a minor is using TrueVow, contact us at [privacy@yourdomain.com].

13) International Data Transfers

We may process and store information in the United States and other countries where we or our service providers operate. If you access the Services from outside the United States, you understand your information may be transferred to and processed in countries with different privacy laws.

Where required, we use appropriate safeguards for international transfers.

14) Third-Party Links and Services

The Services may link to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by updating the “Last Updated” date and/or providing an in-app notice). Your continued use of the Services after changes become effective means you accept the updated policy.

16) Contact Us

If you have questions, requests, or complaints about privacy, contact:

Doualspark INC
Email: [contact@gettruevow.com]
Address: [9 Homestead Place – Suite 302, Jersey City, NJ, 07306]